Refund Policy

Last updated: Jan 08, 2025

1. Overview

At MeetMinutes, we strive to ensure complete satisfaction with our AI-powered services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.

2. Subscription Services

2.1 Trial Period

We offer a 14-day trial period for a few subscribers out of our intent. During this period, you can cancel your subscription and receive a full refund of any amounts, paid to us, if any.

2.2 Regular Subscriptions

For regular subscription services:

• Monthly subscriptions are non-refundable once the billing cycle has started.

• Annual subscriptions may be eligible for a refund after deducting the usage cost within the first 30 days

• Unused credits do not qualify for refunds

3. Refund Eligibility

Refunds may be considered only in the following circumstances:

• Proven Service unavailability exceeding our SLA guarantees

• Proven Technical issues preventing service usage

• Proven Billing errors or duplicate charges

• Cancellation during the trial period

4. Non-Refundable Items

The following items are non-refundable for custom implementation projects:

• Setup fees and implementation costs

• Custom development work

• Training and consultation services

• Used or partially used credits

5. Refund Process

To request a refund:

1. Contact our customer support team

2. Get on a call so that the customer support team can address the issue

3. If issue remains unresolved, provide your account details and reason for refund

4. Submit any relevant documentation and proofs

5. Allow up to 5-7 business days for review

6. Await refund approval email 

6. Payment Method

Approved Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days

• Bank Transfers: 7-14 business days

• Digital Wallets: 3-5 business days

7. Cancellation Policy

To cancel your subscription:

• Send an email with subject “Request for Cancellation and Refund”

8. Pro-rated Refunds

Pro-rated refunds, when applicable, are calculated based on:

• The unused portion of your subscription period

• Actual service usage during the period

• Any applicable discounts or promotions

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our customer service team.

10. Contact Information

For refund requests or questions about this policy, please contact us at:

• Email: support@meetminutes.in

• Phone: +91 8446330021